Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client", "you", or "your") and Go Karrot ("we", "us", or "our"), regarding your access to and use of gokarrot.com, our client portal, and all associated professional marketing, branding, website development, and SEO services.

By accessing the website, placing an order, checking any confirmation box, or executing an electronic service agreement, you affirm that you are at least 18 years old, legally capable of entering into binding contracts, and agree to be bound by these Terms, our Privacy Policy, our Refund & Cancellation Policy, and our Cookie Policy. If you do not agree to all terms, you must not use our website or purchase our services.

Go Karrot provides digital marketing, content creation, social media management, website design, and search engine optimization services as described in our service catalog:

• Orders & Offers: Submitting an order or payment through our website constitutes an offer to purchase services. Orders are subject to acceptance by Go Karrot upon review of project requirements. We reserve the right to decline or cancel any order for any reason, with a prompt full refund of unearned fees.
• Deliverable Specifications: Deliverables for each package are defined on the respective service page and in your customized Service Agreement. Any work outside the agreed scope requires a written change order or additional quote.
• Coupons & Promotional Codes: Promotional discount codes are limited to one per order, cannot be redeemed for cash or combined with other offers, and may be modified or retired at any time prior to checkout.

All prices are quoted in United States Dollars ($ USD) and exclude applicable state and local sales taxes. Payments are securely processed through Stripe:

Our refund, revision, and cancellation terms are governed strictly by our Refund & Cancellation Policy, which is incorporated into these Terms by reference:

• Before Production: 100% full refund if you cancel before our team commences creative, research, or development work.
• In-Flight Work: If cancelled after production begins, unearned fees for work not yet performed are refunded; hours already expended and third-party commitments are non-refundable.
• Delivered & Approved Work: Completed deliverables that have been approved or delivered subject to included revision rounds are non-refundable.
• Dispute Resolution: If you identify a billing concern, you agree to contact us at hello@gokarrot.com prior to initiating a bank chargeback, so we can promptly address the issue.

• Client Materials: You retain sole ownership of all trademarks, brand logos, copy, images, and confidential files provided to Go Karrot ("Client Content"). You grant us a non-exclusive, worldwide license to use, reproduce, and adapt Client Content solely for the purpose of fulfilling your order and displaying completed work in our portfolio (unless agreed otherwise in writing).
• Finished Deliverables: Upon payment in full of all invoices due, all customized final deliverables (custom graphics, website source code created for you, final copy) transfer entirely to you, excluding Go Karrot pre-existing frameworks, internal tooling, and third-party open-source components.
• Third-Party Assets: Fonts, stock photography, plugins, and third-party software embedded in deliverables remain subject to their respective commercial licenses.

In accordance with the federal Electronic Signatures in Global and National Commerce Act (E-SIGN Act, 15 U.S.C. § 7001) and the Uniform Electronic Transactions Act (UETA):

You agree to conduct business electronically. When you review, sign, or adopt a Service Agreement on our platform, your typed or drawn electronic signature possesses the identical legal force and enforceability as an ink-and-paper signature. We cryptographically record timestamps, IP addresses, and document hashes. You have the right to request a paper copy of any contract by emailing hello@gokarrot.com.

Go Karrot respects the intellectual property rights of others and complies with the Digital Millennium Copyright Act (17 U.S.C. § 512). If you believe any material published on our site infringes your copyrighted work, please transmit a formal DMCA notice to our Designated Copyright Agent:

Your notification must meet all statutory requirements set forth in 17 U.S.C. § 512(c)(3), including identification of the copyrighted work, URL/location of infringing material, your contact details, and a statement under penalty of perjury.

These Terms and all disputes arising hereunder are governed exclusively by the laws of the Commonwealth of Virginia, United States, without regard to its conflict-of-law principles.

• Mandatory Informal Resolution: Before initiating any formal legal claim, you and Go Karrot agree to attempt in good faith to resolve the dispute informally for 30 days by emailing hello@gokarrot.com with a full factual statement.
• Forum & Jurisdiction: If informal resolution is unsuccessful, all actions or proceedings shall be brought exclusively in the state or federal courts located in the Commonwealth of Virginia (Richmond area), and both parties irrevocably consent to personal jurisdiction therein.
• Class Action Waiver: You agree that all claims must be brought solely in your individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding.
• Small Claims Exception: Either party retains the right to bring an individual claim in a small claims court of competent jurisdiction in Virginia.

We may suspend or terminate your access to the website or services immediately, with written notice, if you breach any material provision of these Terms, fail to pay invoices when due, or engage in abusive, fraudulent, or unlawful conduct.

Upon termination, all rights granted to you to access the portal cease. All provisions that by their nature survive termination—including ownership, warranty disclaimers, limitation of liability, indemnity, and dispute resolution—shall remain in full legal force and effect.

If you have any questions or require notices under these Terms of Service, contact our team: