Transparent & Fair Protection

Refund & Cancellation Policy

Effective Date: October 12, 2026 • Clear Client Guarantees

100% Pre-Production Refund 7-Day Revision Window Easy Subscription Cancellation Stripe Secure Processing

1. Scope & Nature of Professional Services

This Refund & Cancellation Policy applies to all marketing packages, creative branding, website design and development, and search engine optimization services purchased through gokarrot.com.

Because our deliverables consist of custom creative and engineering labor rather than mass-manufactured physical merchandise, time and labor invested into client projects cannot be recovered. Our refund policies reflect this reality fairly and transparently.

2. Cancellation & Refund Windows

Before Production Begins

100% Full Refund: If you cancel your order before our team has commenced briefing, research, creative drafting, or engineering work, you will receive a full, unconditional refund of all fees paid.

After Production Begins

Prorated Refund: If work has commenced, we refund the fee proportionate to unperformed deliverables, less documented labor hours expended and non-recoverable third-party commitments.

3. Delivered Work & Revision Guarantee

We stand firmly behind the quality of our creative work:

Included Revision Rounds: Every project package includes dedicated revision cycles as specified in your service brief. If a deliverable does not align with your approved creative brief, notify us within 7 business days of delivery and our team will revise it at no additional cost until it matches the agreed brief.
Approved & Accepted Work: Deliverables that have been formally approved or completed to specification are not eligible for a refund.
Scope Changes: Substantial alterations to the original creative brief, new conceptual directions, or redesign requests after milestone sign-off are treated as change orders and quoted separately.

4. Monthly Retainers & Recurring Subscriptions

Continuous Service Billing Terms

Monthly retainer packages renew automatically on the designated monthly billing date. In accordance with the federal Restore Online Shoppers' Confidence Act (ROSCA) and state automatic renewal laws:

You may cancel recurring subscriptions at any time with no cancellation penalty.
To prevent the next billing cycle charge, submit your cancellation via your dashboard or email hello@gokarrot.com at least 3 business days prior to your renewal date.
Cancellations take effect at the conclusion of your current paid billing period; we do not provide mid-month prorated refunds once that month's allocation of work has begun.

5. Third-Party & Pass-Through Expenses

Certain services require third-party pass-through purchases made on your behalf, including advertising spend (e.g., Google Ads, Meta Ads), domain registrations, web hosting fees, premium stock photo/video licenses, or specialized software and plugin licenses.

These fees are strictly non-refundable once committed, as third-party providers do not refund these disbursements to Go Karrot. Wherever feasible, ownership of purchased assets or accounts will be transferred directly to your organization.

6. How Refunds Are Processed & Timelines

Review Period: Refund requests are reviewed and evaluated by our management team within 3 to 5 business days of receipt.
Original Payment Method: Approved refunds are credited exclusively to the original payment method through Stripe. For security and anti-money laundering compliance, we cannot issue cash refunds or transfer funds to alternate credit cards.
Bank Processing: Once initiated, funds typically appear on your credit card or bank account statement within 5 to 10 business days, depending on your financial institution's settlement schedule.

7. Friendly Chargeback Resolution

If you experience any billing confusion or dissatisfaction, please email hello@gokarrot.com immediately. Nearly all concerns are resolved within 24 hours. Initiating an unauthorized chargeback without prior communication may result in immediate suspension of active project deliverables while the dispute is formally reviewed with Stripe.

8. How to Submit a Refund or Cancellation Request

To request an order cancellation or refund, please contact us with your order number and project details:

Go Karrot Support

hello@gokarrot.com

+1 (571) 586-6665

8401 Mayland Dr #6575, Richmond, VA 23294

Customer tickets are also accepted 24/7 directly within your client dashboard.